Returns & Exchanges

We want you to be completely satisfied with your Rick Stein purchase; if your order is damaged or incorrect, please contact us within 24 hours of delivery to arrange a replacement or refund. Due to the perishable nature of our fresh food items, we cannot accept returns for products that have been opened or are past their use-by date.

Return Process

• 1.
  Contact Customer Support

  Email our team at [email protected] within 24 hours of receiving your delivery, including your order number and a brief description of the issue.

• 2.
  Provide Photographic Evidence

  For any damaged or spoiled perishable items, please attach clear photographs of the product and packaging to your email to help us process your claim.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization code or confirm your refund eligibility within two business days.

• 4.
  Secure Packaging

  If returning non-perishable giftware, ensure items are in their original packaging and safely boxed to prevent damage during transit back to our warehouse.